brand experience
rlvd
product implementation manager
2023 (London - uk)
Credits
@rlvd & @apropos_agency
rlvd.com is a London based luxury marketplace launched in February 2023. a new exclusive destination for circular fashion. I was hired on a project base to implement their 'sell with us' channel.
Role:
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implementation and management of the 'sell with us' channel
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training the product team members
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acquisition of luxury products and HNWI customers
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build costumer relationship management
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build the concierge team to ensure they represent the rlvd brand to the highest possible standard to ensure the quality of our customers' experience
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work directly with the CEO and CSO to position rlvd as a leader in luxury circular fashion
Vero&Cait
co-founder & creative director
2016 - 2019 (London - uk)
Vero&Cait
co-founder & creative director
2016 - 2019 (London - uk)
Credits
Vero&Cait is a VIP consignment start-up based in London. We source our items through a diverse group of high net-worth consignors (socialites, bloggers, business owners, fashion elite, heiresses, royals, and artists). Vero&Cait received 100% positive feedback on Ebay, is ranked 58th and Trusted seller on Vestiaire Collective among more than 7 million profiles, is a Trusted seller on Hardly Ever Worn It and Rebelle.
Role:
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Overseeing all aspects of the business from customer acquisition and products curation, photography, styling, digital mkt and logistics.
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Web design and managment of sales funnel.
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Develop and executed proprietary VIP consignment processes resulting in 100% satisfaction and 100% retention rate. Leveraging social, professional, and consignor relationships to gain referrals.
Credits
@vero&cait
@veroandcait
Coletivo Re.Invente
MA final project
Central Saint Martins
2013 - 2014 (London - uk)
Credits
MA - Applied Immagination in the Creative Industries at Central Saint Martins
project endorsed by PARKER LANE GROUP and INSTITUTO.E
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responsible for conceptualizing, executing, documenting, testing and iterating the project in loco.
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Gathered during 6 months a team of designer, video maker, partners and stakeholders to execute and deliver Coletivo Re.Invente, a model of a social enterprise using textile waste to generate extra opportunities to informal beach vendors from Rio de Janeiro.
@veronicapimentel
